Services FAQs

Compatible devices for using DStv Internet

Is DStv Internet available everywhere in South Africa?

What is DStv Internet?

What deals do you have available for DStv Internet?

Can I only get FLTE from DStv if I subscribe to DStv?

Do I need to pay via debit order to get DStv Internet?

How can I get DStv Internet?

What documents / info do I need to get DStv Internet?

What is needed for RICA?

What is RICA and why do I have to do it?

Can I use your internet anywhere?

What happens if I want to use FLTE (and the router) at an address different to the one I registered?

What line speeds are available?

What does line speed mean?

How can I check my line speed?

Do FLTE deals include a router?

Can I use any router?

Do I need to get pre-approval or go through credit vetting to take up a deal?

Can I take up internet on a month-to-month basis?

Why would I get internet from DStv?

Will you be launching an uncapped FLTE option?

How many users can connect to my router?

Is there a limit to how many contract I can have on my DStv account?

Can I take up a contract on behalf of someone else?

How long does delivery and installation take?

How much does delivery cost?

How can I check on my delivery and/or installation?

Can I change my delivery and / or installation address after ordering but before delivery / installation?

If I take a contract including a DStv subscription, can I start watching DStv before my DStv installation is completed?

Can I change the DStv package on my DStv Internet contract?

Can I change the amount of FLTE data on my DStv Internet contract?

What happens if I need to move home after installation has been completed / during my contract?

What happens if I move and there is no coverage at my new address?

What's the cancellation fee?

How do I cancel my contract?

What warranty do I get on hardware included with DStv Internet?

What happens if my router goes faulty while under warranty?

Will pricing of your DStv Internet services also increase annually in April?

Internet pricing is competitive and continually dropping. If your prices drop while I'm on a contract, will the new lower price be applied to my contract?

Is insurance available for my DStv Router and/or Streama?

Does signing up for DStv Internet contribute to my Rewards?

Why do I need a router, what does it do?

Do I have to buy a router from you / Can I buy a SIM only package?

Can I use my FLTE SIM card in my phone?

How long does it take for you to call me back once I've left my details?

Can I get the hardware delivered to an address different to the one for installation?

How will I know how much to pay each month?

When do I get my first bill / when does billing of the contract start?

What happens if I don't make payment?

What happens if I sign up in the middle of the month?

How will I know the number of my FLTE SIM card?

How can I check my data usage on FLTE?

How do I top-up my FLTE data?

Can I install the DStv Router myself?

How do I log in to my router / change my password?

Do I need to (or can I) change my APN (access point name) settings?

How can I retain my internet connection during power outages or load shedding?

Who do I contact if my internet isn't working or the line speed is dramatically slower than advertised?

Where can I get the FLTE external antenna mentioned on your website?

What are the different types of FLTE Outdoor Antennas?

When can night time data on FLTE be used?

Where's the best place to install/set up my router?

What should I do if I experience poor FLTE coverage?

What are the recommended FLTE bandwidths the Outdoor FLTE antenna should support?

What happens to unused FLTE data at the end of the month? Does it rollover?

Can I change my payment method while I'm on a contract?

Can I transfer FLTE data to someone else or another device?

How can I transfer and how much FLTE data can one transfer?