Services FAQs

What is DStv’s mobile stream?

Can anyone add a Mobile Stream?

How do I add a mobile stream to my subscription?

Can my installer add a Mobile Stream while installing my decoder / setting up my subscription?

Can I add a Mobile Stream if my subscription is on a contract?

Are there any restrictions on who can use the Mobile Stream?

Does adding a Mobile Stream impact my Rewards level?

Does adding a Mobile Stream impact offline viewing (where I can watch content which has previously been downloaded)

Does the launch of Mobile Stream impact the devices registered for streaming?

How many people can stream DStv on my subscription at the same time?

Do I need to be using a particular payment method to add a Mobile Stream?

Do I need to have a decoder in order to use DStv Streaming?

How will I know if my Mobile Stream was successfully added?

When do I start paying for my Mobile Stream?

How do I remove a mobile stream from my subscription?

If I schedule a disconnection for my DStv package, does this automatically mean the Mobile Stream is disconnected on the same day?

What happens to my Mobile Stream if I cancel DStv or don't pay my DStv subscription?

What happens when I reconnect my DStv? Is the Mobile Stream automatically reconnected, or do I need to request for reconnection of the Mobile Stream separately?

If I upgrade / downgrade my subscription (which includes a Mobile Stream), is the Mobile Stream automatically updated too?

If I've added a Mobile Stream, can I get a refund if I don't use it or if I only use it part of the month?

Will you be offering contracts which include Mobile Streams?

Do you offer any contracts or vouchers for streaming subscriptions?

Can more than 1 person stream DStv at the same time?

Why am I getting a “streaming limit reached” message?

What is considered a mobile device?

Can I stream DStv on my phone?

What is concurrency?

Is there a delay between removing a device from my subscription and using a new one to stream?