Services FAQs

Which DStv packages will be eligible for Showmax Add to DStv bill?

How do I add Showmax to my DStv account?

Why would I want to add my Showmax subscription to my DStv bill?

How does Showmax billing as an Add-On Product work?

What type of DStv account would qualify to add Showmax?

How many Showmax subscriptions can I add to one DStv account?

What about customers with multiple products, would they only qualify for a discount on the first package?

What happens when I downgrade my DStv package?

What happens when I upgrade my DStv package?

What happens when my DStv package gets disconnected or reconnected?

Are customers notified of subscription changes?

What is the cancellation process for the Showmax service?

How do I update my payment details?

Why am I being charged a pro-rata fee when you add my Showmax subscription to my DStv bill?

As a DStv customer, how does this impact me?

If I currently pay for Showmax via my DStv bill, will there be any change in the amount I pay (and the discount I get)?

What should I do if I want to add Showmax to my DStv bill between 8 January and the launch of the new Showmax?

If I subscribe to Showmax between 8 January and the launch of the new Showmax, and then change my payment method to my DStv bill, will the discount be backdated?

If I am paying for Showmax via my DStv bill, will there be any impact if I change my DStv package between 8 January and the launch of the new Showmax?

When is the new Showmax launching?

Where can I find out more info about the new Showmax?

Why am I not able to add Showmax to my DStv bill / Why am I getting an error when trying to add Showmax to my DStv bill?