Services FAQs

If my Showmax subscription is paid through my DStv account, will my details show on Showmax.com?

What is Showmax?

What Showmax offers are there for DStv customers?

Is it possible to try out Showmax?

How does the 14-day free trial work?

Can I use Showmax on multiple devices?

Does Showmax include shows that are already on DStv?

Do the parental control levels that I set on the DStv Explora apply to Showmax content?

Can I download Showmax content to my DStv Explora for viewing at a later stage?

Can I watch Showmax content if my decoder is not getting satellite signal?

Do I need to sign in for Showmax each time I want to watch something?

What happens if I stop my Showmax subscription and reactivate it during this promotion period? Do I still get the deal that is valid for my DStv package when I reactivate?

If my Showmax subscription is paid through my DStv account, will my details show on Showmax.com?

Why isn’t the Showmax programme I streamed available on DStv Explora for viewing at a later stage?

I haven’t subscribed to Showmax. Why can I see Showmax content on my DStv Explora?

How do I get in touch with Showmax?

Will I be able to access Showmax if my DStv subscription hasn’t been paid?

What is the Showmax special being offered to DStv customers?

What happens if my debit order doesn’t go off?

How do I add Showmax to my DStv account?

Can I get Showmax special offers if I’m paying for my DStv via Price Lock?

Do I need to pay for DStv via debit order in order to get Showmax as part of my DStv Premium subscription?

I’m a DStv Premium customer. How do I get Showmax at zero cost and as part of my subscription?

I’m a DStv Compact Plus/Compact customer. How do I get Showmax at R49 per month?

What happens if I change my DStv subscription?

Can I use Showmax if my DStv subscription hasn’t been paid?

How many Showmax subscriptions can I add to one DStv account?

Can I suspend/cancel my Showmax subscription mid billing cycle and be billed pro-rata?

I am unable to add Showmax to my DStv account. It shows the error, “Please make sure that you are a debit order customer, and(or) you have an active package and then try again.” Help!

Where is the sport?

What type of sport content was added to Showmax?

Will Showmax be offering full sport bouquets?

Do we have to pay extra for the sports content on Showmax?

Can I pay for Showmax using my DStv account?

How long will I be billed for my Showmax subscription via my DStv account once I add it?

What happens if I cancel my DStv subscription or move to a lower package?

What do I need to get Showmax on my DStv Explora?

How is Showmax different to BoxOffice?

Do I get a discount when I pay my Showmax subscription via my DStv Account?

Do I need to be paying for DStv via debit order in order to get Showmax at R49?

How will I know if my Showmax subscription was successfully added to my DStv account?