Services FAQs
I am unable to add Showmax to my DStv account. It shows the error, “Please make sure that you are a debit order customer, and(or) you have an active package and then try again.” Help!
You will only be required to pay by debit order when:
- Your active DStv package is DStv Family, DStv Access or DStv EasyView.
- Adding more Showmax subscriptions to your account than you have qualifying DStv subscriptions (i.e., if you only have one active DStv Premium subscription on your account and want to add a 2nd, 3rd, 4th or 5th Showmax subscription, debit order is required for the additional Showmax subscriptions).
When adding additional Showmax subscriptions to your account, you can do this by logging onto Self Service and selecting ‘Add Showmax to DStv Account’ from the Self Service menu. Then follow the steps to add additional Showmax subscriptions.