Payments FAQs

Where can I make a direct deposit into my DStv account?

Do you accept electronic payments (EFT) for my DStv Account?

How soon will my DStv services be reconnected after I make a payment?

If I pay my DStv subscription annually in advance, will I get a discount?

Why am I getting an error message when making an online credit card payment?

I’ve paid my DStv account, why are my services still not reconnected?

Why can’t I subscribe to the M-Net package?

I struggled to get through to the Call Centre. How else can I get in touch / manage my account?

Which decoder will be switched off if I don’t pay the second Access Fee?

Is the Access Fee payable on the same date as my subscription?

Is the Access Fee pro-rated (proportionately calculated) if I take up XtraView halfway through my billing month?

What will happen if I make the payment and do not receive my movie?

Why can’t I choose my own channels?

Where do I find my decoder’s serial and smartcard numbers?

How do I upgrade/downgrade?

How do I go about resetting my password on the DStv website?

What happens if my email address has changed since I signed up on the DStv website?

How can I check my balance?

Can I use Showmax on multiple devices?

What happens if I stop my Showmax subscription and reactivate it during this promotion period? Do I still get the deal that is valid for my DStv package when I reactivate?

Can I pay for Showmax using my DStv account?

How will I know if my Showmax subscription was successfully added to my DStv account?

How long will I be billed for my Showmax subscription via my DStv account once I add it?

If my Showmax subscription is paid through my DStv account, will my details show on Showmax.com?

Will I be able to access Showmax if my DStv subscription hasn’t been paid?

What happens if my debit order doesn’t go off?

What happens if I cancel my DStv subscription or move to a lower package?

Do I get a discount when I pay my Showmax subscription via my DStv Account?

How does Parental Control work?

Why don’t you offer discounts for pensioners?

Why do you have so many promos on TV?

Why are the adverts louder than the show I am watching?

Why does the rain affect my signal?