Services FAQs

Why do I have to pay an additional fee to use my PVR or for XtraView?

What is XtraView?

Important XtraView information

Can I link decoders together in XtraView if I’m paying for my subscription and/or Access Fees via Price Lock?

Can I manage my three XtraView connections using your Self Service options?

What are the recommended settings for the different decoders when linked in XtraView?

Which decoder will be switched off if I don’t pay the second Access Fee?

Is the Access Fee payable on the same date as my subscription?

Is the Access Fee pro-rated (proportionately calculated) if I take up XtraView half way through my billing month?

What are the allowed Xtraview Combinations and costs?

What happens if one of my decoders is faulty?

What happens if I want to take one of my decoders on holiday?

What is the importance of the primary and secondary roles in an XtraView set-up?

Can the DStv Explora be connected to another decoder using XtraView?

Can I have XtraView at my holiday home? And how do I go about setting it up?