Services FAQs

Important XtraView information

  • When linking 2 decoders you can use a combination of 11 series single view decoders, DStv HD Decoder, SD PVR, HD PVRs (all models) and the DStv Explora. Please check website for allowable combinations. 
  • When linking 3 decoders you can use a combination of the DStv Explora and the DStv HD Decoder. The primary decoder when linking 3 together MUST be a DStv Explora. 
  • We recommend the use of a DStv Accredited Installer for all XtraView installations. They will assist with the physical linking of your decoders. To ensure correct billing, you will also need to contact us to link the decoders on your account. 
  • The recommended installation for most XtraView installations is a DStv Smart LNB together with an 80cm satellite dish. 
  • When linking decoders in XtraView, you cannot have different packages on the different decoders. 
    For example, you cannot subscribe to DStv Premium on the one decoder and have DStv Compact on the other one. 
  • When linking decoders in XtraView, the channels available on the linked decoders are the same. 
    For example, if you’re subscribed to both DStv Premium and DStv Indian, you’ll get all the DStv Premium and all the DStv Indian channels on all linked decoders. 
  • Each decoder operates independently. 
    For example, if you rent a BoxOffice movie on a PVR linked in XtraView, it will only be available for viewing on that one decoder. 
    Similarly, if you have multiple DStv Explora’s linked in XtraView and want to connect them to the internet, each of them would need their own connection to the internet.