Services FAQs

What is the DStv app?

What are profiles?

I’ve forgotten my password. How do I reset it?

Why has my DStv app stopped working?

Which countries is the DStv app available in?

Is the content in the DStv app the same in all countries?

Are you only changing the name of DStv Now or are there other changes too?

If I have the DStv Now app, do I need to update it?

Who can use the DStv App?

Why do I need to create and use a login to use the DStv App? (And why do I need to link my login to my DStv account if I have one)?

How much does the DStv App cost?

How many devices can I stream on at a time?

How much data does the DStv app use?

How can I control the amount of data used by the DStv App?

What internet connection do I need to use the DStv App?

Does the DStv App have HD content?

Does the DStv App have 4K content?

Does the DStv App have multiple soundtracks?

What Live TV channels are available on the DStv App?

Do the Live TV channels have the same schedules as the channels on your decoders?

Can I pause and rewind Live TV channels of the DStv App?

Can I record content on the DStv App?

Can I set reminders in the DStv App?

Why is the option to download content from the DStv App not available on all devices?

Is the limit related to the number of downloads linked to profiles?

What Catch Up content is available on the DStv App? Is it the same content I get on PVRs?

How long is Catch Up content available for?

Does Catch Up content become available on the app at the same time it becomes available on PVRs?

Does the DStv App have a TV Guide?

Do the profiles I set up on the DStv App also apply to my decoder?

How do I add or edit a profile?

Can I delete a profile?

How do I switch between profiles?

Can I lock my profile?

What is a watchlist?

Can I add shows in the TV Guide to my watchlist?

Does the watchlist I create on the DStv app also display on my decoder?

Does the DStv App have parental control?

If I set up a kids lock, does it apply to all profiles and devices?

Can my kids download content if they are using DStv Kids?

Can I filter content for different age groups?

What is screen casting?

Can I use Airplay/Chromecast to cast content from the DStv App on my iOS/Android device to a TV?

How can I switch off the notification I’m getting from the DStv App on my phone?

What causes downtime on the DStv App?

Why is streaming always slightly delayed (and behind broadcast on a decoder)?

Where can I get support for the DStv app?

Why can’t I find the Airplay or Chromecast icon when watching video in the app?

How can I watch DStv online?

Can I download content?