Services FAQs

What’s this I hear about a DStv and Disney+ partnership?

What are DStv offering customers as part of the partnership?

How can I subscribe to Disney+ via DStv?

Does this mean that DStv will be removing Disney channels from our packages?

Can I only subscribe to Disney+ via DStv?

Can I take up special offers or a contract for Disney+ with DStv if I already have a Disney+ subscription (my subscription is with Disney+ directly)?

If I already have a Disney+ subscription (not via DStv), can I add it to my DStv account?

What if I don’t have a DStv Explora Ultra? Does it mean I won’t be able to get Disney+ in South Africa?

Do I need to be paying for Disney+ via DStv to use Disney+ on the DStv Explora Ultra?

If I have my Disney+ subscription via DStv, which devices can I use to watch Disney+?

If I have more than one DStv Explora Ultra, can I use Disney+ on both (with the same login details)?

Who do I call for a technical query relating to Disney+?

Who do I call for a billing query relating to Disney+?

How many Disney+ subscriptions can I add to my DStv account?

Can I add Disney+ to my DStv account if paying my DStv annually / once a year?

Do I have to pay by debit order if I want to add Disney+ to my DStv account?

I signed up to Disney+ via DStv, but I am asked to subscribe again, what should I do?

How do I stop my Disney+ subscription that I took up via DStv? And when I want to use it again, how do I reconnect it?

What happens to my Disney+ subscription (that I took up with DStv) if I stop paying my DStv?

How can I continue my Disney+ subscription (that I took up with DStv) if I want to stop DStv? I want to keep Disney+ but stop paying for it via my DStv account.

What happens to my Disney+ subscription (that I took up with DStv) when I reconnect my DStv?

If I schedule a disconnection for my DStv, does this automatically mean that Disney+ will be disconnected on the same day?

Do my DStv and Disney+ subscription dates fall on the same day or can they be different?

What happens to my Disney+ login details when I update my mobile number on my DStv profile? How do I update my Disney+ login details if my phone number changes?