Services FAQs

Who can add Netflix to their DStv account?

How do I add Netflix to my DStv account?

Can I use Netflix on other devices if I signed up on my DStv Explora Ultra?

Do I need a DStv Explora Ultra on my account to add Netflix?

How many Netflix memberships can I add to my DStv account?

If I already have Netflix, can I add it to my DStv account?

Do I need to pay for Netflix via DStv in order to use Netflix on my DStv Explora Ultra?

Can I add Netflix to my DStv account if paying my DStv annually / once a year?

Can I add Netflix to my DStv account if I pay for my DStv subscription on a contract?

Do I need to be using a particular payment method to add Netflix to my DStv account?

If I have more than one DStv Explora Ultra, can I use Netflix on both (with the same login details)?

What happens if I cancel DStv or don’t pay my DStv subscription?

I want to keep Netflix but stop paying for it via my DStv account. How do I do this?

How do I cancel Netflix?

What happens if I’m paying for Netflix via DStv and sell my DStv Explora Ultra?

If I schedule a disconnection for my DStv, does this automatically mean that my Netflix will be disconnected on the same day?

If I’ve added Netflix to my DStv account, can I get a refund if I don’t use the whole month of Netflix?

What happens when I reconnect my DStv? Is Netflix automatically reconnected or do I need to request the reconnection of Netflix separately?

Can I make a payment with a Netflix voucher if Netflix has been added to my DStv account?

Do my DStv and Netflix subscription dates fall on the same day or can they be different?

Who do I call if I have a technical query relating to Netflix?

Who do I call if Netflix is blocked?