General FAQs

What hardware can I buy on your website?

Are the prices of hardware cheaper when purchasing directly from DStv compared to buying from retailers?

Do I need to be a DStv subscriber to buy online?

How do I check the status of my order, including delivery?

Can I make changes to my order?

How do I cancel an order?

What happens if I have bought the incorrect hardware?

Will you offer pre-ordering of stock, or can I only purchase stock that is available?

Do you deliver anywhere in South Africa?

Can I purchase hardware delivery outside of South Africa?

What delivery options are available and what are the costs?

How long does delivery take?

Can I select a specific day and time for my delivery?

Can I reschedule delivery or update address details once the order has been finalised?

How will I know when my delivery is scheduled?

What happens if I’m not at the delivery address to accept delivery?

What happens if an incorrect or incomplete order is delivered?

What happens if the hardware is faulty and/or damaged during delivery?

Can I select to collect my order instead of getting it delivered?

Where are your collection points?

If I’ve opted to collect my hardware, how will I get notified when it’s ready for collection?

What payment options are available when shopping online?

Can I buy a decoder and pay it off?

What is your returns policy?

How do I return goods?

How long do refunds take to be processed?

Does your hardware have warranties?

What do I do if the hardware has a fault during the warranty period?