General FAQs

What is a Connect ID?

What will happen if a linked customer upgrades/downgrades their DStv subscription?

What will happen if a linked customer reconnects their DStv subscription?

Why do I need a Connect ID?

How do I create an account, where do I go to register for a Connect account?

Why is linking the Connect ID to a DStv subscription essential?

If a customer has a holiday home subscription, will the customer be able to link to Connect ID?

How many subscriptions can a customer link to a Connect ID?

What happens if the customer does not have an agreement with an active subscription?

What will happen if the customer does not have a subscription to link?

What are the next steps if the system is still unable to find the customer’s account, even after providing the additional information above?

How do I change the profile name and personal information on my Connect account?

I am asked to link my smartcard to my Connect account, what does this mean and what is a smartcard?

I forgot my Connect account password, is there a way that I can retrieve it?

How do I link or unlink my smartcard online?

How many times can a customer request and OTP?

What happens if a customer has exceeded the maximum 4 OTP requests?

How long is the OTP sent to the customer valid for?

What happens if the customer had not received the OTP vis SMS or email?

What happens if a linked customer adds new devices to their DStv subscription?

How do I unlink a package?

What information can I update?

How do I update Sign-In details?