Crime line critical
๐ง๐ต๐ถ๐ ๐๐๐ผ๐ฟ๐ ๐ผ๐ฟ๐ถ๐ด๐ถ๐ป๐ฎ๐น๐น๐ ๐ฎ๐ถ๐ฟ๐ฒ๐ฑ ๐ผ๐ป ๐ญ๐ฎ ๐๐ฒ๐ฏ๐ฟ๐๐ฎ๐ฟ๐ ๐ฎ๐ฌ๐ฎ๐ฏ.
Itโs supposed to be a 24-hour call centre handling crime emergencies, a direct line to law enforcement enabling a swift response to citizens in crisis. But it seems 10111 is no longer fit for purpose, with records showing an estimated seven million calls have gone unattended in the last three years alone. Insiders say the 10111 call centre is gravely understaffed. Carte Blanche investigates the problems plaguing this critical service and asks: what, if anything, can be done to turn it around?
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