Services FAQs
How do I claim?
DStv Funeral Cover, DStv Subscription Waiver and DStv Debt Waiver
Contact us on 011 369 4000, OR
E-mail the claim to us with the subject line DStv Insurance Claim.
DStv Device Insurance
If you’re claiming for a faulty device e.g. wear and tear, mechanical or electrical malfunction:
Bring your damaged or faulty device to any MultiChoice Walk in Centre. You do not have to email or call us.
If you’re claiming for total loss of your device as a result of theft, attempted theft, lightning, fire, flood or explosion you’ll need to complete a claim form:
Visit dstv.com and click on MyDStv. Click on Sign In. Sign in with your account details. Click the Insurance tab. Click on the Device and Claim; OR
Contact us on 011 369 4000, OR
E-mail the claim through to us with subject line DStv Insurance Claim; OR
Come into one of our MultiChoice Service Centres (Randburg, Cape Town, Durban Central and Umhlanga).
If the device is stolen, you must lay a charge of theft with the South African Police Service within 30 days of the incident and give the case number to us when you complete your claim form.
If the DStv Device is damaged or destroyed due to fire, you must report the incident to the South African Police Service or Fire Brigade within 30 days of the incident and give the case number to us when you complete your claim form.