Payments FAQs

Will I have to go through a credit check for a Contract if I’m already a DStv customer?

All new and existing customers have to go through the credit evaluation process to qualify for a Contract. 

If you’re an existing customer you’ll undergo an internal process. 

We need to let you know that you probably won't be approved if your current account status is in arrears and / or your account status is: 

  • fraudulent 
  • suspended 
  • a bad debt write-off 
  • closed