Introducing the new MyDStv Self Service website

News 24 January 2024

The new Self Service portal puts the power in your hands, making managing your DStv account more convenient than ever.

Introducing the new MyDStv Self Service website

We're excited to unveil the new MyDStv Self Service, a platform, where we’ve kept all the features you need and introduced a simplified navigation and design - say hello to instant, user-friendly access to managing your DStv account and products.

With MyDStv you can:

Easily view your balance and pay your account securely to stay connected
Reconnect your package so you don’t miss your favourite shows or sporting events
Fix common errors on your decoder, like E16, or browse more information for troubleshooting other error codes
Enhance your viewing experience through an exciting selection of add-ons that you can add to your package
Change your package to suit your needs

What’s new?

A more secure way of signing in using a MultiChoice ID (email and password), allowing you to seamlessly use the same login details for MyDStv and DStv Stream
A simplified dashboard allowing you to view your products and click to manage them quickly
A new menu grouping your billing options under ‘My Account’ and your DStv Products and Services under ‘My Products’

Why can I no longer sign in with my smartcard and surname?

We are continuously working to ensure that customers using our Self Service platforms are safe and secure. By moving to using an email and password login, we are able to ensure that your details and accounts are protected from any unauthorised access.

As an added bonus your MultiChoice ID can also be used to sign in to the https://dstv.stream website and DStv Stream app, allowing you to seamlessly use the same login for both managing your DStv account, and streaming your DStv online.

I’ve never had a MultiChoice ID, how can I get one?

Not to worry, you’ll be able to setup and start using your MultiChoice ID in a few easy steps!

When you click to sign in or sign up, you will see an option to ‘Create a MultiChoice ID’

Create your MultiChoice ID

Select your country if it isn’t already pre-selected based on your location, and simply enter your email address, mobile number and choose your password

Link your DStv Account

Once you have created your MultiChoice ID, you will be asked if you want to link your DStv Account, select 'Link your DStv Account'

Find your DStv Account

Now you will be able to look-up your existing DStv package by entering either your Smartcard number or your DStv Customer number

Receive your OTP

Once we have successfully found your DStv account, we will need to send you a One-time PIN (OTP) – this is verify your account ownership and ensures that no one else gains access to your DStv account – select which of your contact details you would like us to send the OTP to

Verify account ownership

Check your mobile/inbox for the SMS/email (make sure to check your spam folder) containing your OTP and enter it to verify

You will then see your available packages that you can choose to link to your MultiChoice ID – once you confirm, you will be all done and ready to manage your DStv and stream on the go!

Get started

Dive into the new DStv Self Service today and discover a world where convenience and control meet. We're thrilled to have you join us on this journey towards a more connected and satisfying DStv experience.

Visit MyDStv Self Service to explore the new features and begin your seamless DStv journey.

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