E42 - Parental Control lock
Can be cleared online
Common reasons for this error
The channel or programme you are trying to access has a parental block.
Suggested fix
To resolve this, please enter the correct parental control PIN to unblock the channel. If the PIN has been entered incorrectly or you're unable to remember it, you can reset it by using the 'Fix error' feature available through DStv's online Self Service channels. This will help you regain access and manage your parental control settings.
Important: Your error code may take up to 15 minutes to clear.